Frequently Asked Questions
Quick answers to the most common ToolShed questions.
How do I list a tool for rent?
Go to your Profile tab and tap 'List a Tool'. Add photos, set your price, and describe your tool. Your listing will be visible to nearby renters once published.
How do payments work?
Renters pay when booking is confirmed. Funds are held securely and released to you 24 hours after the rental is completed. We handle all payment processing through Stripe.
What if a tool is damaged?
Report any damage through the app immediately after the rental ends. We'll work with both parties to resolve the issue. Our Trust & Safety team reviews all disputes.
How do I cancel a booking?
You can cancel from the booking details screen. Cancellation policies vary. Renters can cancel for free up to 24 hours before the rental starts.
Is my personal information safe?
Yes. We never share your exact address until a booking is confirmed. Your payment information is securely processed by Stripe and never stored on our servers.
Need more help?
Browse our full help center or get in touch, we typically respond within 24 hours.