Frequently Asked Questions
Quick answers to the most common ToolShed questions.
How do I list a tool for rent?
Go to your Profile tab and tap 'List a Tool'. Add photos, set your price, and describe your tool. Your listing will be visible to nearby renters once published.
How do payments work?
Renters pay when booking is confirmed. Funds are held securely and released to you 24 hours after the rental is completed. We handle all payment processing through Stripe.
What if a tool is damaged?
Report any damage through the app immediately after the rental ends. We'll work with both parties to resolve the issue. Our Trust & Safety team reviews all disputes.
How do I cancel a booking?
You can cancel from the booking details screen. Refund amounts follow the cancellation policy the lender set for that tool (Flexible, Moderate, or Strict). The exact refund is shown before you confirm.
Is my personal information safe?
Yes. We never share your exact address until a booking is confirmed. Your payment information is securely processed by Stripe and never stored on our servers.
Damage protection
ToolShed is not an insurer. This is a limited damage guarantee, not insurance. See the full damage protection page.
How does ToolShed protect my tool?
You set a replacement value when you list a tool. If it is damaged during a rental, you file a claim and ToolShed reimburses you up to that value, capped at $500 per rental. ToolShed funds eligible claims and is backed by the renter's refundable security deposit.
How is the deposit decided?
The deposit hold is your tool's replacement value multiplied by the renter's trust tier. New renters carry a 100% deposit hold, verified renters 50%, and trusted renters none. As renters complete more rentals and earn good ratings, their required deposit shrinks while the amount ToolShed backs grows.
What is covered, and what is not?
Covered: accidental physical damage that happens during the rental period and stops the tool from being rented again until it is repaired or replaced. Not covered: normal wear and tear, intentional damage, or pre-existing damage that was already there at pickup. The pickup and return condition photos document the starting state.
Is theft covered?
No. Theft and loss are not covered by the damage guarantee. If a tool is stolen, file a police report and open a dispute on the rental. ToolShed can share the booking and condition records to support your report.
How do I file a claim?
Open the booking in the ToolShed app once it shows as completed, tap Report damage, and upload clear photos within 72 hours of return. The pickup and return condition photos attach automatically. Our team reviews the claim, and approved payouts are sent to your connected Stripe account.
When is my deposit released?
The renter's deposit hold is released on a clean return, once the booking is marked completed and no damage claim is filed. If you file a claim, the deposit stays held until the claim is resolved.
What if damage exceeds $500?
Reimbursement is capped at $500 per rental. If the repair or replacement cost is higher, you can pursue the renter directly for the difference. ToolShed can share the relevant booking and condition records to support your case.
Is this insurance?
ToolShed is not an insurer. This is a limited damage guarantee, not insurance.
Need more help?
Browse our full help center or get in touch, we typically respond within 24 hours.