Damage Protection & Claims

ToolShed is not an insurer. This is a limited damage guarantee, not insurance.

The Short Version

You set a replacement value when you list a tool. If it suffers accidental physical damage during a rental, and that damage stops the tool being rented again until it is repaired or replaced, you file a claim and ToolShed reimburses you up to that value, capped at $500 per rental. Theft, loss, normal wear and tear, and damage that was already there at pickup are not covered.

Claim Window

File within 72 hours of the booking being marked completed. After that the claim is refused.

What to Do

Open the booking in the app, tap Report damage, upload clear photos, and enter the repair or replacement cost. Approved amounts are paid to your connected Stripe account.

The Full Policy

Deposit holds and coverage caps by renter tier, exclusions, payouts, and appeals all live on the damage protection page, which is the authoritative version.