Resolving Disputes

Opening a Dispute

If there's an issue with a rental, damage, late return, or misrepresentation, open a dispute within 48 hours of the rental end date through the app.

Resolution Timeline

1. Both parties submit their account within 48 hours
2. ToolShed reviews evidence (photos, messages) within 3-5 business days
3. A resolution is issued. Where damage is established, it can capture part or all of the renter's deposit hold, up to the tool's replacement value and the cap for that renter's tier

Tips for Success

• Always photograph the tool before and after the rental
• Communicate any issues through the in-app message thread
• Keep receipts or documentation for any repair costs