Payments & Security Deposits

How Payments Work

ToolShed uses Stripe for secure payment processing. Your payment is held and released to the lender after the rental is confirmed complete.

Security Deposits

When you book, ToolShed authorizes a refundable security deposit on your card. The hold is the tool's replacement value scaled by your trust tier: 100% for new renters, 50% for verified renters, and none for trusted renters. The hold is released on a clean return and only used if a damage claim is approved. See the damage protection guide for the full model.

Platform Fees

ToolShed charges renters a 10% service fee on top of the rental price. This fee is shown as a separate line item before you confirm your booking. Owners pay a 7.5% platform commission, deducted from their payout. These fees cover payment processing, dispute mediation, and platform services. Applicable tax is calculated at checkout via Stripe Tax.

Refunds

If a lender cancels your booking, you receive a full refund. For renter-initiated cancellations, the refund amount depends on the lender's cancellation policy.